Frequently asked questions

About Tixmondo

What is Tixmondo and who is it for?

Tixmondo is an event-hall editor: you draw the hall at real scale, place tables and guests, and anyone with the link sees the map in 2D and walks through the hall in 3D, right in the browser. It is used by organizers of weddings, balls, New Year's Eve parties, galas, concerts, restaurants and venues. If you want, you can sell the seats online.

Can I use Tixmondo for a wedding without selling anything?

Yes. You draw the hall, add guests in the participant planner and seat them table by table, then send a link to the event page. No payment is involved, and the Super package is free, once per account, for as long as the launch promotion runs. For a wedding, that is enough.

What do guests see when they receive the link?

They see the event page, with the hall in 2D, the tables and seats, and can switch to the 3D view to walk through the hall. They do not need an account.

Do I need to install anything?

No. Tixmondo works in the browser, on a laptop, tablet or phone. The 3D view uses WebGL, which modern browsers support.

Which languages does Tixmondo support?

The interface and the public pages are in Romanian, English, French, Italian and Spanish. An event's title, venue, date and description can be written in all 5 languages; visitors see them in their own language or, if missing, in English or Romanian.

Pricing and packages

How much does Tixmondo cost?

The Super package costs 74 lei (2 hall plans and 1 event) and is free, once per account, for as long as the launch promotion runs. The Ultra package costs 550 lei (10 plans, 10 events and embed on your website); coming from Super you pay only the 476 lei difference. The Partner package (100 plans and 100 events) is requested through the contact form. Prices are final: Tixmondo is not registered for VAT.

What is the 3.5% commission?

It is the only variable cost and applies only to seats sold online through Tixmondo. Manual reservations and events without sales carry no commission. For each price category you choose whether it is included in the price or added on top.

Who gets the free Super package?

Every account, once, for as long as the launch promotion runs. You do not need a card. If you need more, you move up to Ultra and pay only the difference.

Can I delete plans or events?

No. Package limits count for life: plans and events you create stay in the account and cannot be deleted, but you can edit and copy them. A finished event can be duplicated for a new run.

Selling online

How do I sell seats online?

You create the plan and the event, set prices (per table or by price category) and send the commercial activation request: company details, phone verification and signing the agreement. Once approved, customers pick seats on the map and pay by card through NETOPIA. Online payment is in its final testing phase; until then you can use manual reservations.

Who refunds the money if an event is cancelled?

The organizer. They set the refund policy because they are the seller; Tixmondo is the platform's technical intermediary. Details on payments, refunds and disputes are in the Terms and conditions.

Can I put the map on my own website?

Yes, with the Ultra and Partner packages: you get an embed code to paste into your page, and customers book without leaving your site.

Data and contact

What personal data do you keep, and where?

We keep account and booking data, only as long as necessary. Card details do not pass through our servers and we do not store them: payment is made with the processor (NETOPIA). Our servers are in the European Union (Poland). The details, including retention periods, are in the Privacy policy.

How do I contact you?

Write to support@tixmondo.com or call +40 778 757 138. For venues and high-volume agencies, use the Partner package form.